I found this interesting infographic and gladly share it here. Sometimes we hear but do not listen. Other times we are in a conversation and tend to react to what others say with our own argument instead of really listen to them. From time to time I let silence fall into a conversation to digest what I have just heard. There were occasions where I jumped in and shared my argument without really listen to what others have to say. Now I try to be a good listener not only offline but also online.
Infographic is courtesy of CT Business Travel